Privacy Policy

Introduction

Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it.

Who are we?

We’re Kultkid a unique online fashion company which aims to deliver current trends to a new wave of fashion conscious parents.

How we use your information?

Consent: Most of the pages on our website can be accessed without providing your personal information. However, in the circumstance where you have the option to provide your personal information through our site, the submission of your personal details means you consent to our use of this data as set out in this privacy policy.

Use of information: You will always have the opportunity to decline marketing information and updates before you submit your personal details to us. If you choose to receive marketing updates when submitting your personal information, we may contact you by mail, telephone or email to provide details of services, newsletters, and events that are deemed relevant to you. For this purpose, we may disclose your information to our agents and service providers. When purchasing from us, we may also disclose your name and email address to third party review service providers. If you would like to withdraw consent to receive marketing updates or any other communications, please let us know.

This notice tells you what to expect when Kultkid collects personal information.

This applies to the information we collect about:

Visitors to our website
Create an account
Sign up to our newsletter
Purchase a product on our website
Chat with us
Contact us via contact us page

1. Visitors to our website (Analytics and Advertising)

When someone visits www.kultkid.com we use third-party services, such as Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site; in order to improve the overall website performance and user experience. This information is only processed in a way which is anonymous and does not identify anyone. We do not make and do not allow these third party service providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies: When you visit our website, our server will automatically record your IP address and the time and duration of your visit.

2. Create an Account

We use a third-party provider, Shopify as the platform for our e-commerce transactions. When you create an account, Shopify collects information about you including your name, email address, number of orders for customers to easily access their account and be able to see relevant account information. For more information, please see Shopify’s privacy notice.

3. Sign up to our newsletter

If you consent to receive promotional and marketing material from us, we will gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing.

4. Purchase a product on our website

When you purchase, information will go to some Third party providers so we can process your order and improve your customer experience. For example:

Shopify. Will collect data to be able to process and deliver the order

The logistics service provider (DPD / Shipwire). Will collect data to be able to deliver your order

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, card details, and delivery details to be able to carry out the requirements.

What is the purpose of processing this information?

The purpose of collecting information is made clear to you at the point of information collection.

We process information based upon consent.

Who do we share this information with?

Kultkid will never independently sell personal information for commercial purposes. However, Kultkid does disclose personal data to third parties or allow third parties to access personal data to help provide services, such as:

To collect data for inventory management and demand planning

To respond and manage support inquiries

Kultkid may also provide personal data, where permitted, to prevent, investigate, or respond to:

Potential fraud
Illegal conduct

Additionally, if a third party acquires all (or substantially all) of Kultkid business and/or assets, Kultkid may disclose your personal information to that third party in connection with the acquisition.

How long do we keep this data for?

We keep personal data for promotions and marketing for 2 years. We keep finance data for business purposes for as long as necessary.

How can we make sure your data is secured?

To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is encrypted by Shopify using the HTTPS protocol for secure communication over a computer network.

Shopify also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt.

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your rights Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

Complaints or Queries

We try to meet the highest standards when collecting and using personal information. We are happy to provide any additional information or explanation needed. Any request for this information should be raised with the ICO; www.ico.org.uk/concerns.

Access to Personal Information

Individuals can find out if we hold any information by making a ‘subject access request’ under the Data Protection Act 1998. To make this request, please put the request in writing to our registered address.

If we do hold information about you, we will:

Give you a description of it
Tell you why we are holding it
Tell you who it could be disclosed to
Let you have a copy of the information

How to Contact Us

If you want to request any information about our privacy policy, please email us at contact@kultkid.com