CLEARPAY & KLARNA

FREE DELIVERY OVER £50 UK | OVER £100 WORLDWIDE

CLEARPAY & KLARNA
FREE DELIVERY OVER £50 UK | OVER £100 WORLDWIDE

Privacy policy

Introduction

Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. 


Who are we?
 

We’re Kultkid a unique online fashion company which aims to deliver current trends to a new wave of fashion conscious parents. 


How we use your information? 

Consent: Most of the pages on our website can be accessed without providing your personal information. However, in the circumstance where you have the option to provide your personal information through our site, the submission of your personal details means you consent to our use of this data as set out in this privacy policy.

Use of information:
 You will always have the opportunity to decline marketing information and updates before you submit your personal details to us. If you choose to receive marketing updates when submitting your personal information, we may contact you by mail, telephone or email to provide details of services, newsletters, and events that are deemed relevant to you. For this purpose, we may disclose your information to our agents and service providers. When purchasing from us, we may also disclose your name and email address to third party review service providers. If you would like to withdraw consent to receive marketing updates or any other communications, please let us know.

This notice tells you what to expect when Kultkid collects personal information. 

This applies to the information we collect about:
  1. Visitors to our website 
  2. Create an account
  3. Sign up to our newsletter
  4. Purchase a product on our website 
  5. Chat with us 
  6. Contact us via contact us page
1. Visitors to our website (Analytics and Advertising)
When someone visits www.kultkid.com we use third-party services, such as Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site; in order to improve the overall website performance and user experience. This information is only processed in a way which is anonymous and does not identify anyone. We do not make and do not allow these third party service providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies: When you visit our website, our server will automatically record your IP address and the time and duration of your visit. 

2. Create an Account
We use a third-party provider, Shopify as the platform for our e-commerce transactions. When you create an account, Shopify collects information about you including your name, email address, number of orders for customers to easily access their account and be able to see relevant account information. For more information, please see Shopify’s privacy notice

3. Sign up to our newsletter
If you consent to receive promotional and marketing material from us, we will gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing. 

4. Purchase a product on our website
When you purchase, information will go to some Third party providers so we can process your order and improve your customer experience. For example: 
Shopify. Will collect data to be able to process and deliver the order 
The logistics service provider (DPD / Shipwire). Will collect data to be able to deliver your order

What type of information is collected from you?
 
The personal information we collect might include your name, address, email address, IP address, card details, and delivery details to be able to carry out the requirements. 

What is the purpose of processing this information?
 
The purpose of collecting information is made clear to you at the point of information collection. 
We process information based upon consent. 

Who do we share this information with?
 
Kultkid will never independently sell personal information for commercial purposes. However, Kultkid does disclose personal data to third parties or allow third parties to access personal data to help provide services, such as:

To collect data for inventory management and demand planning

To respond and manage support inquiries
Kultkid may also provide personal data, where permitted, to prevent, investigate, or respond to:
  • Potential fraud
  • Illegal conduct
Additionally, if a third party acquires all (or substantially all) of Kultkid business and/or assets, Kultkid may disclose your personal information to that third party in connection with the acquisition. 

How long do we keep this data for?
 

We keep personal data for promotions and marketing for 2 years. We keep finance data for business purposes for as long as necessary.
 

How can we make sure your data is secured?


To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is encrypted by Shopify using the HTTPS protocol for secure communication over a computer network. 

Shopify also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt. 

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this Privacy Policy


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your rights Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. 


Complaints or Queries

We try to meet the highest standards when collecting and using personal information. We are happy to provide any additional information or explanation needed. Any request for this information should be raised with the ICO; www.ico.org.uk/concerns. 


Access to Personal Information
 

Individuals can find out if we hold any information by making a ‘subject access request’ under the Data Protection Act 1998. To make this request, please put the request in writing to our registered address.
If we do hold information about you, we will: 
  • Give you a description of it 
  • Tell you why we are holding it 
  • Tell you who it could be disclosed to
  • Let you have a copy of the information

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

contact@kultkid.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

How to Contact Us

If you want to request any information about our privacy policy, please email us at contact@kultkid.com
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